Shipping

As soon as we have received your order we will send it to you as soon as possible. In general, the delivery term is 1-2 business days (UK). If we are unable to deliver the products within the agreed term, we will notify you accordingly.

 

Delivery times

The United Kingdom 1-2 working days

Europe 2-7 working days

USA/Canada 5-10 working days

 

Recorded Tracking

All orders are shipped recorded and insured. On arrival at destination a signature will be required to confirm receipt of order. The risks associated with the products will transfer to you as soon as the products are delivered and signed for at the agreed delivery address. If the the expected delivery time frame has passed, please contact us so that we can assist you further.

 

Shipping fees

All orders outside the UK are subject to a flat rate charge. Orders within the UK are sent recorded and insured free of charge (UK only).

United Kingdom – Free with all orders

Europe – £15.00 (Ireland - £6.80)

USA/Canada– £20.00

 

Wrong address, non-received items and returns

If the item is not received and sent back to us by the postal service company, we will email you to confirm this. Our email will provide you with the option of re-delivery or refund. If unfortunately your returning, your purchase should be carefully and securely wrapped in a suitably padded envelope or box and include a copy of your order receipt. You are responsible for paying for the cost for returning your purchase. Please use a tracked service for your return. Return shipping address:  CLAAN / RETURNS 14 Low Common, Ashill, Norfolk IP25 7AG, UK

 

Ship to locations

We ship to the following locations:

United Kingdom, Europe, USA, Canada

If your country is not listed all fall within the above and you would like to place an order, please contact us at hello@claan.co.uk.

 

Customs

Please note that all goods are shipped from England, and any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.